Ping Kwong wrote:

>You mean kind of like how some people obfuscate their reply e-mail address
>hoping that they get less spam?  Don't you just hate trying to help people
>but you have to fix their e-mail address every time you do it?  Irritating,
>isn't it?
>
Personally, I don't go out of my way to help people who make it 
difficult to help them.  I don't deobfuscate addresses, I don't help 
people who don't quote or trim properly.  I don't jump through 
challenge/response hoops, and I don't read HTML mail unless there is a 
text/plain section too.

If there isn't enough information included I'll ask for it *once* (since 
not everybody knows what information is relevant), but if I ask for logs 
or give a specific suggestion and the person doesn't try it, I don't try 
any further.

I don't have that luxury at $DAYJOB, but I spend 4-8 hours online when 
I'm not working, the majority of which is spent in support groups for 
products I use -- If I need help, I ask.  If I see a question I can 
answer which hasn't been answered yet, I try to help.

But that's just my opinion, I could be wrong.

-- 
Hey, it's the female man.
 -- Bart Simpson