----- Forwarded message from Jonathan Gonzalez <jonathangf at gmail dot com> -----
From: Jonathan Gonzalez <jonathangf at gmail dot com>
Date: Fri, 23 Jun 2006 18:30:38 +0200
To: support at pfsense dot com, discussion at pfsense dot com
Subject: [pfSense Support] What happens if the soekris hardware is defective upon arrival? The
Cortex Systems way.
Reply-To: support at pfsense dot com
User-Agent: Thunderbird 18.104.22.168 (X11/20060615)
just writting this short note to let you know how Cortex Systems - "your
soekris provider" operate.
I did a bank transfer for a soekris net4801-60 (256MB RAM) and other
elements. When it arrived the hardware only recognizes 128MB of RAM.
I got in touch with the support team and a tecnical & sales consultant
(i will avoid personal references) told the that i should pay the
expenses of send back the box to Denmark.
I told him/her that when i paid i used money in good standing and i wait
to have exactly the same behavior with the product i'm buying.
The answer was "That's the way it works when you buy via the internet,
this is standard practice."
I told him/her that was funny that the standard practice were make a
client pay twice for a product/service.
So friends, think twice if you're going to buy in Cortex Systems your
soekris hardware for Firewall/Router/Misc. because if you have a problem
you will have to pay for a sevice bad offered.
Best regards to all,
----- End forwarded message -----
Eugen* Leitl <a href="http://leitl.org">leitl</a> http://leitl.org
ICBM: 48.07100, 11.36820 http://www.ativel.com
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